FAQs
Your questions, answered — because shopping with confidence matters.
Placing an order is simple! Just browse through your favorite categories, add items to your cart, and proceed to checkout. You can securely pay online or choose cash on delivery (where available).
Delivery within Bangladesh usually takes 3–5 business days, depending on your location and the seller. You’ll receive a tracking link via email or SMS once your order has been shipped.
Yes! Most items are covered under our 7-day return policy. If your product is defective, damaged, or not as described, simply request a return from your order page — and our team will assist you right away.
Joining our marketplace is easy. Go to the “Sell With Us” section, fill out the registration form, and our team will guide you through the setup process so you can start selling fast.
If you face any issue — whether it’s a delayed shipment or product concern — reach out to our customer support team through the “Contact Us” page. We’ll make sure your problem is resolved quickly and smoothly.
Ordering & Payment
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
After sales
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Refund
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
